Attracting, developing, and retaining top talent is one of Burlington’s primary growth strategies because we know that our success depends on cultivating an engaged and motivated workforce. Our goal is to create an environment where associates are focused on driving results and everyone feels welcome and empowered to build a career.
Engaging Our Employees
Since 2011, Burlington has conducted an annual Your Voice Associate Engagement Survey with our entire associate population. This is one of the most important activities in our organization as it provides valuable feedback and helps us understand where we are succeeding and where we have opportunities to improve.
Because of the work we have done through the survey process, Burlington’s overall associate engagement levels have increased 7 out of the last 8 years and now exceed the retail norm, according to our survey administrator.
In addition to supporting our associates, strong engagement supports our business because we recognize the connection between higher engagement scores and higher levels of performance.
To support engagement and fortify our culture, in 2015 we launched our value proposition “Our Burlington.” Centered on five tenets, “Our Burlington” defines who we are as an employer, what’s important to us as a team, and it guides us toward becoming an even stronger competitor in the off-price channel.
- We are an off-price retailer
- We live by our core values
- We believe everyone matters
- We win together
- We are a caring company
Diversity and Inclusion at Burlington
We are proud that we have created an inclusive environment which has attracted a diverse workforce that is 75% female and 70% people of color. We strive to cultivate an environment where every associate feels valued, respected, and included. With that in mind, we established two Inclusion & Diversity Councils (one for stores/field, one for corporate/DC teams). These councils include a wide range of associates who meet throughout the year to explore and expand our understanding and respect for each other’s differences.
Learning and Growing at Burlington
We want our associates to achieve their greatest potential and build fulfilling and meaningful careers. Therefore, each year we promote many associates to new and more complex levels of responsibility across our organization. To help us continue “building our bench” we offer learning programs that provide associates with in-person, online, and individual learning programs, these include:
Leadership Engagement & Development (LEAD): Designed for high-potential Store Managers and Assistant Store Managers, LEAD prepares these emerging leaders to develop their management skills and take on more challenging career opportunities.
Leading@Burlington (L@B): This program targets corporate, supply chain, and distribution center leaders at the Supervisor, Manager, and Director level. L@B focuses on helping associates develop core aspects of Burlington’s leadership competency model which includes: critical thinking, communication, relationship management, business acumen, and leadership.
Assistant Buyer Training: This on-the-job training program takes the newest members of our merchant team through a 12-week program that includes instructor led training, market visits, courses in business acumen and negotiation, and shadowing. After completing the program, these assistant buyers are ready to begin a dynamic and progressive career path in Burlington’s growing merchant organization.
Awards and Recognition
Great Place to Work: Burlington is proud to have been recognized as a Great Place to Work for three consecutive years by the Great Place to Work Institute. What makes this especially gratifying is that this recognition is largely based on feedback generated from anonymous surveys sent to thousands of randomly selected associates.
FORTUNE: In 2017, FORTUNE Magazine recognized Burlington as a Great Workplace for Women, a Great Workplace for Diversity, and a Great Retail Workplace. We are honored to receive these awards and will continue working toward our goal of becoming an Employer of Choice.
Burlington has a number of ways we recognize associates, including in the stores, the corporate offices, and in our distribution centers. Our recognition vehicles include peer to peer, manager to associate, and corporate to associate. Below are two of our most successful programs:
Brags: Each week we receive more than 500 Brags submitted by associates to celebrate each other. Brags recognize outstanding contributions, adherence to our values, and collaboration among our teams. All Brags are posted to our intranet and official Brag certificates are sent to associates in their store or corporate location.
CEO Awards: The highest form of recognition at Burlington is the coveted CEO Award. Distributed quarterly to associates in the stores, DCs, and corporate locations, the CEO Award recognizes associates who have gone above and beyond to drive results and impact the business. The awards are given out at a formal luncheon hosted by our CEO, Tom Kingsbury, and the entire senior leadership team.